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TOTO Group Initiatives to Respect Human Rights

The Idea Concerning the TOTO Group Human Rights Policy

Under the Charter of TOTO Group Corporate Behavior, which defines the basic stance of everyone involved in Group activities, we have adopted the policy of respecting the human rights of every person in all countries and regions in our business activities and contribute to their development. Based on the Charter of TOTO Group Corporate Behavior, we established the TOTO Group Human Rights Policy in fiscal 2023 as a policy for fulfilling our responsibility to respect human rights as a corporation. The TOTO Group Human Rights Policy applies to all employees working for the TOTO Group. In addition, we expect that our suppliers and all other parties involved with the Group’s businesses, products, and services understand and endorse the content of the TOTO Group Human Rights Policy. At the same time, we encourage their ongoing adherence to the policy.

Human Rights Due

In accordance with the TOTO Group Human Rights Policy established in fiscal 2023, the Group promotes human rights due diligence to identify, prevent and mitigate the adverse impact of its business activities on human rights throughout its value chain. The Group identifies human rights-related risks in its business activities and implements initiatives to prevent and mitigate their adverse effects, verifying their effectiveness. It also discloses information on these initiatives to respect human rights in the integrated report and on the TOTO Group website.

Grievance Mechanism

The TOTO Group has established multiple reporting and consultation channels for human rights and compliance issues.We will conduct a thorough fact-finding investigation regarding reports received, and in the event a confirmed adverse human rights impact is identified, we are committed to providing remedy immediately. Anonymous reports are accepted, and the confidentiality of the reporter's name and other identifying information is strictly ensured.

• Grievance/Consultation for All People Working for the TOTO Group
  The TOTO Group has established both internal and external consultation channels for employees regarding human rights issues and compliance matters, and these are deployed across all TOTO Group companies in Japan and overseas.
• Grievance/Consultation for External Stakeholders
  The TOTO Group joined the Japan Center for Engagement and Remedy on Business and Human Rights (JaCER) as a full member in fiscal 2025. Through JaCER, we accept human rights-related complaints and consultations from all stakeholders, including our direct suppliers and business partners/customers, as well as secondary and subsequent suppliers with whom we do not have a direct business relationship, and local communities.

  【JaCER Grievance Form (External site)】
  ・Japanese：苦情を申し立てる｜JaCER ビジネスと人権対話救済機構
  ・English：Report a Grievance｜JaCER
  ・Chinese：申诉投诉｜JaCER 企业与人权对话救济机构
  *An additional 32 languages are accessible from the English form