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Management Philosophy
At the TOTO Group, we do not pursue short-term profits, but instead continue to build in the quality of our products in order to achieve true customer satisfaction, with our company policy of "good products and quality."

Furthermore, within the company, we prioritize the safety of our employees under any circumstances and work to improve quality, which has been highly evaluated in Malaysia as well.

We believe that customer satisfaction and smiles will surely lead to employee satisfaction and smiles, so we work every day to improve the quality of our washlets and meet the delivery deadlines desired by our customers.
TOTO Group Shared Philosophy
The TOTO Group strives to be a great company trusted by people all around the world and contributing to the betterment of society. To achieve our Corporate Philosophy,

TOTO will:
• Create an enriched and more comfortable lifestyle and culture built on our plumbing products.
• Pursue customer satisfaction by exceeding expectations with our products and services.
• Provide high-quality products and services through ongoing research and development.
• Protect the global environment by conserving finite natural resources and energy.
• Create an employee-friendly work environment that respects the individuality of each employee.
TOTO Group Charter of Corporate Behavior
The TOTO Group hopes to continue to play a role in the development of society and the economy by creating value-added employment through fair competition both domestically and internationally, and at the same time being a useful presence in society at large.

In order to achieve this, we aim to ensure that all people working in the TOTO Group act with high ethical standards based on the company motto and corporate philosophy and fulfill their social responsibilities. This "TOTO Group Charter of Corporate Behavior" serves as the basic stance for the activities of all people working in the TOTO Group in order to achieve the satisfaction of all stakeholders.
  • We pursue customer satisfaction and provide products and services that are environmentally friendly, safe, and easy for everyone to use.

  • We will conduct sensible business activities through transparent and fair behaviour, and maintain sound and normal relationships with governments and governments.

  • We will communicate with society, actively disclose corporate information, and thoroughly protect and manage various information.

  • We will respect the diversity and individuality of all working people, ensure a safe and comfortable working environment, and realise comfort and prosperity.

  • We recognise global environmental issues as issues common to all humankind, and proactively address them from a global perspective as an essential requirement for the existence and activities of a company.
    As a corporate citizen, we actively contribute to local communities and society.

  • We will resolutely oppose anti-social forces and completely cut off all relationships with them.
    We comply with the laws of each country and region, respect various international norms including human rights, conduct business in consideration of culture and customs, and the interests of stakeholders, and contribute to the economic and social development of the country or region concerned. increase.
    As part of their role, top management will ensure thorough corporate ethics not only for the TOTO Group but also for the supply chain, including business partners.

  • In the event that a situation that violates this Charter occurs, top management will personally resolve the issue.
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    Design by AsiaQuest Malaysia

    Silver winner

    TOTO President Awards - Global Environmental Vision 2017

    gold winner

    Innovation of Washlet Manufacturing 2015

    Silver winner

    Customer Satisfaction Gold Award 2020

    Appreciation

    FMM Excellent Award 2017

    Appreciation

    Industrial Zero Waste Best Practices 2017

    Appreciation

    National Occupational Safety and Health Excellence Awards 2017

    Appreciation

    Prime Minister Hibiscus Award 2017

    Appreciation

    Industrial Zero Waste best practice 2016

    Appreciation

    Majikan Prihatin (Sektor Swasta)
    Sambutan Hari OKU Peringkat Kebangsaan 2016

    Appreciation

    Excellence Employer Award - Safe Commuting Management System 2022

    2017

    Silver winner

    FMMNS S.H.E. Best Practice Excellent Award 2017

    gold winner

    MMNS Environmental Sustainability 2017

    Silver winner

    FMMNS Employee SH Excellent Award 2017

    2018

    Silver winner

    Fire Safety & Emergency Response (FSER) Code 2018

    Silver winner

    Environment Sustainability (ES) Code 2018

    Silver winner

    Employee Health & Safety (EHS) Code 2018

    Silver winner

    Best Practice Project 2018

    2022

    Silver winner

    S.H.E Best Practices – “Automated Guide Vehicle” 2022

    Silver winner

    Fire Safety & Emergency Response (FSER) Code 2022

    Silver winner

    Environment Sustainability (ES) Code 2022

    Silver winner

    Employee Health & Safety (EHS) Code 2022

    Details
    • [ Sub Assembly ]

      Each unit produced will be carefully inspected to ensure that the product works smoothly to guarantee our customers' satisfaction.
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    • [ Main Assembly ]

      Ensuring that the manufactured product is free from defects, the assembly workers will install the washlet unit in full compliance with the working instructions.
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    • Aside from Quality, our production also aligned with IR4.0 and move toward Smart Factory.
    • Our latest application is Automated Guided Vehicle (AGV) that transfer supply parts to storage area before going to Main Assembly
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    • We make sure to produce high quality product by doing visual inspection to each of our parts.
    • To follow TOTO Quality standard, we implement Quality Control (QC) by visual inspection and dimension measurement to our parts supply.
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    • In Production 2 Department, we run production with 11 Injection machines to run various mould according to model.
    • Our Injection moulding production running 24 hours with 3 shift to make sure we can supply follow Customer demand.
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    1812-1

    Nishikohanawa, Sakuragawa City, Ibaraki Prefecture 309-1451

    TEL: +81-296-75-5026
    FAX: +81-296-75-5168

    Site area: 12,100 m2 Building area: 9,500 m2
    Details
    1916-165

    Kitayama, Otomi, Izumi-cho, Toki City, Gifu Prefecture 509-5132

    TEL: +81-572-55-7311
    FAX: +81-572-55-7300

    Site area: 28,000 m2 Total building area: 15,200 m2
    Details
    2-1-1 Nakajima, Kokurakita-ku, Kitakyushu City, Fukuoka Prefecture 802-8601

    TEL: +81-93-330-8600 FAX: +81-93-330-8608
    Details
    177 Moo 7 Nong Pla mo, Nong Khae, Saraburi, Thailand 18140.

    TEL: +66-36-675999
    Details
    NO.717 LIANYANG RD, SONGJIANG INDUSTRIAL PARK, SHANGHAI, 201613

    TEL:86-21-5774-1193 FAX:86-21-5774-1192.
    Details
    Lot 74 & 76, 80, 81, 84, 85, Senawang Industrial Park, 70400, Seremban, Malaysia, 70400 Seremban, Negeri Sembilan.